Customer Care

At Instaloans we don’t think that borrowing should be a big, complicated hassle. That’s why we set out to make it as quick and easy as possible for our customers all over Canada to get access to their preferred alternative financial products.

We also want to make sure you have the information you need to be able to choose the right financial product or service for your unique circumstances. You can find everything you need to know about our products and services by taking a look around the site or speaking to one of our helpful associates at an Instaloans branch in your neighbourhood.

We also stick to some strict policies to ensure the fair treatment and protection of our customers all over Canada:

1) No costly surprises
Your finances aren’t a place for surprises. At Instaloans, we clearly state all our fees and interest charges up front. As these costs vary from province to province, please contact your nearest branch for details. We don’t believe in hidden fees—we want you to know exactly what potential costs are involved with your product selection, before you decide which product or service is right for you.
2) Top security
We promise to protect your privacy and personal information. Instaloans doesn’t sell, rent or share your personal information with others or nonaffiliated companies except to help provide the products and services you want, or when required by law.
3) Changed your mind? No problem!
If you take out a Short-Term Loan but change your mind, as long as it’s before the end of the next business day you can rescind your loan without any costs or penalties. Your province’s regulations might differ from this policy.
4) We’ve got you covered
At Instaloans, we take pride in looking out for our customers. That’s why we have policies that exist for your financial protection. For example, we don’t allow loan rollovers. No Short-Term Loan can be paid off with another Short-Term Loan.
We also restrict loan amounts to an approved maximum for each customer, depending on income and other variables. We do this to make sure Short-Term Loan amounts are manageable and can easily be paid off with your next paycheque.
5) Fair collections
Instaloans follows all provincial collections regulations and only uses fair collections practices.
Do you have questions about any of our customer service policies? Give us a call! We’re available by phone at 1-866-506-5035 or by email.

Credit counselling services

Debt and credit management can be tough. While Instaloans provides several short-term loan options for our customers, our products are not designed to act as long-term debt solutions.

For anyone needing some help managing debt or credit in the long term, Instaloans is pleased to provide a list of recommended nonprofit credit counselling services.

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